Client Service Ambassador

If you’re looking for a place where you can grow, feel supported, and be part of something meaningful, Zen Home could be the perfect fit. As New York City continues to thrive, we’re growing too—and we’re looking for a Client Service Ambassador to join our team.

At Zen Home Cleaning, we take pride in being family-focused—not just in how we care for our clients, but in how we treat each other. We’ve spent over 16 years building a reputation as New York’s top luxury cleaning service, and we’re just getting started.

This role offers a $40K+ salary, a full package of benefits, and the kind of environment that makes you look forward to Mondays. Calm, supportive, and professional—that’s the Zen way.

We’re looking for someone who:

Loves talking to people and making them feel taken care of
Is comfortable with phone sales and confident handling client needs
Takes initiative, pays attention to detail, and follows through
Fits in with our brand — polished, warm, and always a step ahead

Responsibilities include, but are not limited to:

Customer Service

Answer or return client calls promptly and professionally
Schedule appointments for both new and returning clients
Respond to emails using polished, professional grammar
Coordinate re-cleans and follow-up appointments when needed
Loop in the Office Manager for escalated concerns or unresolved issues
Flag trends or recurring issues and share recommendations with management
Log client complaints and issue follow-up forms to Cleaning Technicians
Conduct quality control visits and arrival checks when needed

Admin

Process daily credit card payments and issue refunds when needed
Keep inventory stocked and organized
Run and cross-check daily office reports
Handle light errands and help with general office upkeep
Conduct basic internet research as needed
Print and organize biweekly payroll reports

Sales

Follow up with leads and turn prospects into loyal clients
Work to maintain or improve conversion rates
Track and measure lead performance, conversions, and sales activity
Submit weekly reports to the Operations Manager
Set up and dispatch in-home estimate appointments
Keep our database up to date with accurate documentation
Maintain daily stats and sales records
Visit prospective residential buildings to build relationships with property managers and secure ongoing partnerships

What we’re looking for

Previous cleaning industry experience is a plus, but not required
At least 1 year of sales experience
Minimum of 2 years in a customer service role
Comfortable with computers and common software tools
Friendly, professional phone presence with clear and articulate communication

Work Hours

Monday, Wednesday, Thursday and Friday 9:00am – 5:30pm or 8:00am – 4:30pm
Saturday 9:00am – 4:30pm

****Please note: Saturday availability is required for this role. ****