Green Cleaning FAQs
What does a general clean include?
With our General Green Home Cleaning package, you can expect meticulous cleaning of all hard surfaces, flooring, countertops, baseboards, furniture, windows, and mirrors. Our in-depth approach covers areas that usually don’t make it on the checklists of standard maid services, including underneath the beds and furniture, corner areas throughout the home, and moving objects on the shelves to wipe underneath them. Our general package also includes bathroom and kitchen disinfection and our refined signature amenities like aromatherapy, Lavender linen mist, and a bedroom turn-down service with organic chocolates on your bed.
My apartment is small. Can I get a 1-hour cleaning?
From our experience, we’ve found that a minimum of 2 hours is necessary to complete our Green Home Cleaning routine for small city apartments ranging from 400 to 700 square feet. Our commitment to thoroughly addressing every corner during each appointment ensures that our cleaning consultants have the time needed to clean every area effectively and leave your space looking immaculate.
What happens on the first appointment?
We strive to tailor our services to your unique preferences and the specific needs of your household. Our goal is to build a lasting relationship and pamper each client with a personalized approach. When you reach out to us, we’ll provide a prompt and transparent estimate of how long your cleaning service will take. For larger homes with intricate details or special requests, we may arrange for one of our Quality Control Supervisors to conduct a walk-through estimate, ensuring we understand your home and its needs firsthand.
What is a Power Cleaning?
Our Power Cleaning service is a unique, top-to-bottom cleaning designed to go beyond surface-level tidying, providing an exceptionally meticulous and thorough maid service. This intensive cleaning is carried out by at least two of our expert cleaning consultants and includes:
- Deep cleaning of all kitchen appliances, such as ovens and refrigerators, inside and out.
- Cleaning and organizing inside and out of kitchen and bathroom cabinets.
- Dusting all surfaces, including bookcases, light fixtures, ceiling moldings, fans, and inside windows.
Essentially, this service condenses a year’s worth of housework into a single day, making it our most comprehensive and detailed cleaning option. Prices range from $600 to $1500 per cleaning, depending on the size and condition of the home. It’s a yearly investment that delivers unparalleled results—well worth every penny!
Do you perform laundry?
Unlike most maid services, we’re happy to assist with laundry! The only condition is that your laundry room or laundromat must be located within the same building. We ask our clients to provide detergent and any funds needed for the machines. Please note that adding laundry to your service will extend the duration of your appointment, as it’s an additional task for your cleaning consultant.
What supplies do I need? Can you provide me with cleaning tools?
Our cleaning consultants bring their own high-quality, eco-friendly cleaning agents, towels, and sponges to every appointment. However, for sanitary reasons, we kindly ask our clients to provide the following basic equipment:
- Vacuum Cleaner or broom and dustpan
- Toilet brush
- Mop and bucket
- Garbage bags
- Step stool
While a high-quality vacuum cleaner is not mandatory, it’s a welcome addition that allows our team to clean dusty corners, fluffy carpets, and areas under furniture more effectively. If needed, these items are available for daily rental at an additional fee.
What types of products do you use?
We put in a lot of time and effort to ensure that the products we use reflect our dedication to delivering the highest quality green cleaning service. Since the cleaning products market is overcrowded with expensive and abrasive substances that pollute the environment and cause health complications, we’ve developed our own proprietary line of environmentally friendly and toxin-free cleaning solutions. All the cleaning products we use are biodegradable, plant-based, and proven to deliver outstanding results while not harming the environment or your well-being.
How easy is it to get an appointment for a Zen Home cleaning?
We understand that working parents and busy professionals in New York City need all the support they can get to manage their demanding schedules. That’s why we go above and beyond to accommodate the tight timelines of our clients. Simply give us a call as early as possible to secure a time that works best for you. Please note that Mondays and Fridays are our busiest days, so booking in advance will give you more flexibility in choosing your preferred time.
Can I have the same cleaning consultant if I use your service regularly?
While we strive to provide a harmonious and consistent Zen Home experience, we cannot guarantee that the same cleaning consultant will always handle your appointments. However, you can rest assured that every member of our team is thoroughly trained to deliver the same outstanding service that defines the Zen Home standard. Your satisfaction and the quality of your experience remain our top priorities.
Are you insured against damages? What about sentimental objects?
All members of our team are insured, bonded, and licensed professionals, carefully selected not only for their exceptional cleaning skills but also for their attentive, caring, and respectful approach to handling your possessions. While we always take the utmost care, accidents can occasionally happen despite our best efforts. Should anything be damaged during your service, please notify us within 24 hours, and we will take swift action to ensure appropriate compensation.
How does Zen Home ensure 5-star quality service?
At Zen Home, we maintain 5-star quality through a meticulous recruitment and training process:
- Stringent Vetting: We start with comprehensive background checks to ensure the reliability and trustworthiness of all candidates.
- In-Depth Interviews: Face-to-face interviews allow us to assess each candidate’s motivation, attitude, and alignment with our values.
- Rigorous Training: New team members undergo thorough product and service training to familiarize them with our processes, eco-friendly practices, and high standards.
- Etiquette and Professionalism: Beyond cleaning expertise, we select individuals who demonstrate discretion, respect, and professionalism to provide an exceptional client experience.
- Ongoing Quality Controls: Regular assessments and periodic quality checks ensure that every team member continues to meet our lofty expectations.
This commitment to excellence ensures that every service delivers the impeccable and harmonious Zen Home experience.
What type of training does your staff receive?
At Zen Home, we pride ourselves on selecting only the best candidates, and our training process ensures they meet our exacting standards:
- Selective Hiring: We start with applicants who already possess significant cleaning experience, ensuring a strong foundation of expertise.
- Comprehensive Training Program: Each new team member undergoes several weeks of in-depth training focused on our eco-friendly products, meticulous cleaning methods, and the finer details of our service process.
- Guidance from Quality Control Supervisors: Throughout their training, applicants are closely monitored by our Quality Control Supervisors to ensure they are trustworthy, diligent, and courteous.
- Polishing Professionalism: Our program emphasizes the importance of respect, discretion, and client-focused service, ensuring every consultant represents the Zen Home brand with excellence.
This rigorous approach ensures our cleaning consultants consistently deliver the outstanding quality and care our clients have come to expect.
Do I have to be home when someone cleans?
No, you don’t have to be home during the cleaning service. While you’re welcome to stay, most of our regular clients take advantage of the time to enjoy activities with friends and family. Whether you prefer to let our cleaning consultants in before heading to work, leave a set of keys at the front desk, or keep a pair on file with us, we are flexible and happy to accommodate whatever arrangement works best for you, ensuring maximum ease and convenience.
Will your cleaning consultants have a problem with my pets?
Absolutely not! We are a pet-friendly company and proud of it. As pet lovers, our cleaning consultants are comfortable working around animals and are trained in effective pet hair removal techniques. If your pet isn’t used to strangers or feels uneasy with someone in your home while you’re away, we kindly ask that you place them in a cage or enclosed area until they become more familiar with the cleaning consultant. This helps ensure both your pet’s comfort and a smooth, efficient cleaning process.
What is your payment policy?
We have a simple and transparent payment policy designed for your convenience. We keep a valid credit card on file, allowing us to process payments directly from our office one day before your cleaning appointment. This streamlined process ensures that your payment is handled smoothly, with no hassle on your part.
How much should I tip my cleaning consultant?
Tipping is entirely up to you, and while there are no set rules, it’s customary to show appreciation for the work your cleaning consultant does. You can choose to tip on each visit or save it for the end of the year. Tipping can be done in cash or check, or you can have us add the gratuity to your payment. Whatever way you decide, it’s a kind way to acknowledge the effort and care your cleaning consultant puts into your home.
Do you offer discounts or promotions?
Yes! We offer several ways to save. If you refer a new client to us, you’ll receive 1 hour of free service ($70.00 value) on your next green home cleaning appointment. For connecting us with a regular client who books weekly or bi-weekly services, we’ll provide a complimentary 4-hour cleaning. Additionally, we offer seasonal discounts and occasional promotions through our e-newsletters, Facebook, and X (Twitter) accounts, so be sure to follow us and stay updated!
What is your cancellation/rescheduling policy?
We understand that plans can change, but due to the high demand for our services and our commitment to providing exceptional cleaning, we require a 48-hour notice for any changes to your appointment without a fee. If you reschedule or cancel within 48 hours, a $50 fee per cleaner will be charged to cover the disruption. For cancellations or reschedules made within 24 hours of your appointment, we must charge the full amount of the service as we compensate our cleaners for their time. We appreciate your understanding and cooperation in maintaining our schedule.
How do I give feedback to Zen Home?
We value your feedback as it helps us enhance our service and maintain the luxurious, soothing experience we strive to provide. If you have any thoughts, suggestions, or concerns, feel free to reach out to us via email or call directly. While we do not offer refunds, our 5-STAR GUARANTEE ensures that we will return to your home within 24 hours to reclean any area to your satisfaction. If you’re happy with the Zen Home experience, we’d greatly appreciate it if you could share your positive feedback on our website, Google, or Yelp to help others discover our services. Thank you for helping us improve!
“The Eco-Friendly element has proved a magnet for clients with health problems like asthma…Her business concept came from her own frustration with cleaning services who used harsh, toxic products.”
“A visit from Zen home give the home the type of treatment one might expect from a five-star hotel, complete with a turn-down service, diffusion of aromatherapy oils, and organic chocolates on the pillow.”
“Imagine: spotless windows, shining countertops, sparkling hardwood, and squeaky clean ovens. Zen Home stops at nothing to get the job done.”
“I’d book Zen Home, a cleaning service that uses non-toxic products. They burn essential oils while they clean and leave organic chocolates on your pillow.”
